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stripe_unavailable means OpenType could not open a checkout page or a billing portal session with its payment provider. Read this page when buying credit or opening the portal fails with this code.

What happened

Routes: POST /v1/billing/checkout, POST /v1/billing/portal. Checkout pages and the billing portal are hosted by Stripe. To create one, OpenType calls the payment provider; that call failed, could not connect, or returned an answer in an unexpected shape. You received no checkout_url or portal_url, so there is no page to pay on and nothing was charged. Your balance, saved card and auto-recharge settings are unchanged.

How to fix

  • Retry with backoff (for example 2, 4, 8 and 16 seconds). Retrying is safe: you pay only on a checkout page you complete.
  • If it persists for several minutes, report the request_id.

Example

Creating a $25 checkout with backoff on 5xx: