stripe_unavailable means OpenType could not open a checkout page or a billing portal session with its payment provider. Read this page when buying credit or opening the portal fails with this code.
What happened
Routes:POST /v1/billing/checkout, POST /v1/billing/portal.
Checkout pages and the billing portal are hosted by Stripe. To create one, OpenType calls the payment provider; that call failed, could not connect, or returned an answer in an unexpected shape.
You received no checkout_url or portal_url, so there is no page to pay on and nothing was charged. Your balance, saved card and auto-recharge settings are unchanged.
How to fix
- Retry with backoff (for example 2, 4, 8 and 16 seconds). Retrying is safe: you pay only on a checkout page you complete.
- If it persists for several minutes, report the
request_id.
Example
Related
- Credits and billing - checkout, the portal and transactions.
- Auto-recharge - top up automatically from a saved card.
- Error handling - a status-to-action table and a retry helper for every error.
- Problem codes - every code, its status, and whether a retry can help.